Every missed call answered in seconds — and 32% more jobs on the schedule
A plumbing and HVAC company was losing jobs the moment a tech couldn't pick up the phone. We gave them an instant text-back system, an AI booking agent, and automated review collection — built in three weeks on the tools they already paid for.
- 0
- more jobs booked
- 0
- of missed calls get an instant response
- 0
- monthly Google review volume
The challenge
Where it started
When your hands are inside a water heater, you can't answer the phone — and in home services, an unanswered call is a job booked with the next company on the search results. The owner estimated they missed a third of inbound calls during working hours, with no idea how many became someone else's customers.
Meanwhile happy customers almost never left reviews (asking felt awkward and got forgotten), so they sat at 40 reviews while a louder competitor with worse service sat at 300.
The approach
What we built
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1
Catch every missed call instantly
A missed call now triggers an immediate text: "Sorry we missed you — how can we help?" The AI agent takes it from there, gathering the issue, urgency, and address in a natural conversation.
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2
Book straight into the schedule
The agent reads real availability from Jobber and offers concrete slots. Emergencies page the on-call tech directly; everything else lands on the calendar without a callback.
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3
Ask for reviews at the right moment
A closed job marked paid triggers a personalized review request the same evening — the moment satisfaction peaks — with a follow-up nudge three days later, and unhappy replies routed privately to the owner instead.
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4
Keep the office in the loop
Every conversation, booking, and review logs to GoHighLevel automatically, so the office manager sees the whole funnel without chasing texts across three phones.
The stack
- GoHighLevel
- Twilio
- OpenAI
- n8n
- Jobber
The results
What changed
They now respond to every enquiry in seconds, around the clock, without hiring a dispatcher. Booked jobs rose 32% in two months, the review count is closing in on that competitor fast, and the owner's phone anxiety is — in his words — "a solved problem".
“I used to dread seeing three missed calls after crawling out from under a house. Now they're usually already booked by the time I check my phone.”
Your operation has a story like this waiting to happen
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